
Sometimes
we get a gadget to review that at first we can't quite see the need
for? This was the case with the latest bit of kit to arrive from
Actiontec. The VoSky call centre is a VOIP call centre which aims to
bridge the world of VOIP and traditional fixed line analogue (or
digital) telecoms. Now call us a bit freaky but we thought the ides
of VOIP was to ditch the world of fixed telecoms, perhaps there are
some situations where fixed is best? Or at least maybe there is a
need for the VoSky during the transitionary phase.The 11.5 x 8.5
x 2.5 cm unit connects via USB 2.0 to a PC running Skype and to your
phone line via an RJ11 port, this in effect bridges the online VOIP
world and your BT connection (or other phone provider). Once hooked
up your fixed line phone can either forward Skype incoming calls or
place outgoing one via the Vosky Callcentre, this is actually quite
a simple process. Firstly with the call centre connected an incoming
call via Skype will make your fixed handset (home phone) ring as if
it were a normal call, thus removing the need to hear the call via
the PC speakers or wear daft Madonna style headsets. To be fair the
Actiontec chatterbox we tested over Christmas also does this. But
when you get a call and you are not in there is the choice of
forwarding calls to another number, maybe another fixed line or even
a mobile. The Call Centre unit will dial you pre selected number and
place the Skype call.
Better still it works in reverse allowing you to call the VoSky
system from another number and then enter a passcode and use the
touchtone system and voice prompts to dial a Skype contact and place
a call via VOIP, it will even let you know if your Skype contacts
are online or not.
In
our tests over a month of use the Actiontec call centre performed
admirably bringing our main Skype calls to a fixed line or forwarded
to a mobile, this side of the system works well and is a useful
feature, at least until Skype set-up call forwarding. The outgoing
call placement was less successful with the voice prompt menu and
keypad pushing becoming a bit of a grind, so that unless we were
calling Nigeria and desperate to pay Skype rates and not BT we gave
up and just made a normal call.
Out of around 25 tests we managed to complete around 80% of calls
placed through the VoSky system, the others either failed to connect
or dropped mid call. Audio quality is significantly below what we've
come to expect of Skype but this is more to do with the quality of
your average analogue telephone handset than the Call Centre unit.
Priced at £55 the VoSky Call Centre is well priced for its best
function of call forwarding from Skype VOIP to fixed landlines and
mobiles, plus it lets you use your ordinary handset rather than
headsets or your PC's speakers to make calls. However we do feel
that the products life would be severely curtailed if and indeed
when Skype and other VOIP clients allow both call forwarding and
placement via a local call number.

Published - 05/03/2006
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